Concierge and caretaker services
A staffed entrance for residential buildings, offices and facilities: reception, access control, post and parcel handling and support for the day-to-day running of the property.
Entrance cover, reception, post and parcel handling and access control for residential buildings and companies.
A service with a written scope and hours.
For supporting services we define what is included, when we intervene and who is on call, so the service fits in with cleaning and maintenance without grey areas.
Entrance cover
Visitor reception
Post and parcels
Reports to the property manager
What it can include
The specification is adapted to the needs of the site. The activities listed are the most common tasks that can be included in the work plan.
Where we work in Lombardy and which other services we can follow on the same site.
Direct presence across Lombardy, multi-site projects assessed case by case. Services from the same area go into the same work plan, with one contact.
The questions we are asked most often.
Short answers to help you before the site visit.
What is the difference between concierge and security services?+
A concierge covers the entrance, welcomes visitors and handles post and access. It does not include armed security, which is reserved for licensed security firms.
Can the hours be tailored?+
Yes. Time slots, days and tasks are set in the contract according to the needs of the building or facility.
Are your staff trained and identifiable?+
Yes: uniformed staff with badges, trained on the building's procedures and on handling visitors and deliveries; access rules remain those defined by the client.
What happens outside the staffed hours?+
Outside those hours the service is not active: for on-call needs or 24-hour access control we assess dedicated solutions or integration with licensed security firms.
A precise proposal starts with a good site visit.
Tell us the location, type of premises, approximate area and frequency you need. We will contact you to agree the next steps.